Retention Consultants

Full-Time | Cape Town | Market-related Salary

We are looking for Customer Retention specialists for our Operations Team to increase loyalty and retain business.

ROLE REQUIREMENTS

The ideal candidate should have a persuasive attitude, excellent customer relationship skills, be target driven, thrive under pressure, and have a good understanding of the insurance and value-added products industries.

ROLE RESPONSIBILITIES

All functions, duties related to the position include, but are not limited to the following:

  • Ensure a high level of customer satisfaction through proactive support and active listening
  • Address customer concerns and provide solutions
  • Responding efficiently, accurately and ensuring client feel supported and valued
  • Educate customers on the value of our products and services
  • Provide internal feedback on how to improve client retention
  • Understanding and striving to provide excellent consistent customer service
  • Deal with outstanding debit orders and payment arrangements
  • Taking part in training and other learning opportunities
  • Adhering to all company policies and procedures
  • Assist with other administrative tasks as needed

QUALIFICATION AND SKILLS

  • Grade 12 Essential
  • 1 -3 years of Experience in customer support or issue resolution
  • A Completed RE5 is beneficial
  • An NQ5 short term certificate is beneficial.
  • Proficient in relevant computer applications
  • Ability to handle stressful situation appropriately
  • Superior listening, verbal, and written communication skills
  • Excellent data entry and typing skills
  • Product knowledge Essential

LOCATIONS

Cape Town

Application
Form

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