A service plan is a contractual agreement which covers a specified amount of services in exchange for a specified number of payments, similar to a cellphone contract.

A service is the routine up keep of your vehicle which typically includes the replacement of oils, spark plugs and various other items required to keep your vehicle in optimum running condition.

No, services vary and different items are replaced at defined points in your vehicles life cycle. Your typical vehicle will have major and minor services which differ in the amount of work required and cost. Certain vehicles also have Cam-Belts which need to be replaced and can be extremely costly, if your vehicle has a cam belt consider including the Cam-Belt extension in your plan.

Yes, you may cancel a service plan provided you have paid the cancellation fee applicable.

Your vehicle can be taken to any RMI approved facility or workshop such as a Bosch, Speedy or Car Service City.

If you have included the Premier Extension you may also take your vehicle to the manufacturer or franchised dealership such as Volkswagen, Mercedes, BMW or Audi.

If your plan is paid monthly, there is a waiting period of 4 Consecutive Payments before your first service claim will be entertained.

If your plan is paid monthly and your first service claim occurs or is due before 8 successful consecutive payments have been received, it will be capped at the amount you have paid toward the service plan portion of your plan, thereafter provided you have followed the plan your service will not be capped. Find more information under the service plan claims procedure.